Political Campaign Contact Center Solutions from 46 Labs.

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In today’s charged political climate, protecting election integrity isn’t just about safeguarding ballots—it’s about safeguarding communication. 

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Because with every election cycle, campaigns rely heavily on phone outreach to connect with voters, build a research base, gauge public sentiment, and mobilize support. These call centers have to scale up quickly to meet the demand and then scale back down after the rush. Add to that rising regulatory scrutiny, increasing call fatigue among voters, and escalating risks of fraud and misinformation, and it’s clear that campaign call centers face more pressure than ever to operate with precision, transparency, and trust.

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That’s why building a secure, compliant, and well-regulated call center infrastructure is no longer optional. It’s a core requirement for maintaining voter trust and ensuring that political outreach contributes to—not compromises—the legitimacy of our democratic process.

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Modern solutions like the 46 Labs PeerEdge Platform represent this new standard: scalable, resilient, and designed specifically to protect campaign operations from legal, technical, reputational, and ethical vulnerabilities - while taking efficiencies of scale to new levels.

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Not only that, 46 Labs is founded in the US and is headquartered in Dallas, TX. It's an American company protecting American elections.

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Compliance-Focused Call Centers Matter More Than Ever

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Political contact centers must act quickly. Campaigns surge and scale in unpredictable ways, and teams often need to be fully operational within days—not weeks. But speed cannot come at the cost of compliance or security.

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A truly election-ready call center must launch rapidly and meet strict regulatory requirements such as TCPA, carrier labeling rules, and consent documentation. It must protect voter data, authenticate outbound calls, and maintain accurate reporting. Above all, it must be trustworthy—so voters feel confident answering the phone and confident that the campaign contacting them is legitimate.

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PeerEdge powers this kind of operation by delivering a full ecosystem of compliance and call-quality safeguards designed specifically for political outreach.

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Key Capabilities That Protect Voters—and Campaigns

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1. Regulatory Compliance Tools

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Missteps in political calling can be costly and damaging. PeerEdge integrates the tools needed to stay inside legal boundaries, including:

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• TCPA compliance capabilities
• STIR/SHAKEN call authentication
• Consent management APIs
• Audit and documentation workflows
• Partnerships with leading compliance vendors

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These systems reduce the risk of litigation, protect voter rights, and help ensure campaigns communicate ethically and lawfully.

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2. Dialed Number Scrubbing

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Wrong-number calling isn’t just inefficient—it can lead to lawsuits and negative voter experiences. PeerEdge mitigates this through:

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• Scrubbing against national, state, and internal Do Not Call registries
• Filtering out known TCPA litigators
• Configurable rules tailored to political operations
• Reduced friction and frustration among recipients

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Scrubbing ensures only appropriate, valid, and permissible numbers are dialed, supporting both compliance and respectful outreach.

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3. Reputation Monitoring

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As carriers and analytics apps aggressively block suspicious calls, political numbers are particularly vulnerable. To combat this, PeerEdge monitors:

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• Flagging on major call-blocking ecosystems like First Orion, Hiya, and TNS
• “Scam Likely” alerts
• Automated remediation
• Number pool and rotation management
• Diagnostics to improve answer rates

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This protects campaigns from the appearance of illegitimacy and keeps vital voter connections open.

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4. Call Armor for Audio Compliance

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Pre-recorded messages are heavily regulated. PeerEdge’s Call Armor evaluates audio against compliance and effectiveness benchmarks, reducing the burden on internal review teams and helping campaigns avoid regulatory pitfalls.

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5. Seamless Dialer Integration

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Campaigns shouldn’t have to overhaul their existing technologies to stay compliant. PeerEdge integrates effortlessly with:

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• Any hardware or software dialer
• PBXs, CRMs, and CCaaS systems
• Existing workflows and databases

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This ensures the entire outreach operation stays synchronized and efficient.

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6. Branded Calling to Restore Trust

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Voters are far more likely to answer the phone when they know who’s calling. PeerEdge supports:

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• Branded display with campaign name, logo, and call reason
• Rich call data (RCD) through authenticated STIR/SHAKEN
• Dramatic improvement in answer rates
• Clear differentiation from spam and impersonation

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This transparency strengthens voter confidence and combats rising impersonation attempts.

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7. Global Reach and Reliable Connectivity

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Modern campaigns, advocacy groups, and international political organizations often operate across borders. PeerEdge supports:

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• SIP trunking with redundancy
• Dynamic routing and cost optimization
• Disaster recovery and failover

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This ensures campaign communication remains resilient—even under surge load or infrastructure stress.

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8. Programmable VoIP Platform

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For campaigns that need more than basic voice service, PeerEdge provides programmable, cloud-native tools:

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• Call control APIs for initiating, routing, recording, and terminating calls
• Analytics dashboards
• Number provisioning and porting
• Real-time alerts and monitoring

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These capabilities empower campaigns to build intelligent, responsive outreach operations tailored to strategy and scale.

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9. Inbound Spam and Fraud Protection

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Voter support teams must handle legitimate inbound calls, not spam. PeerEdge ensures:

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• Protection from inbound robocalls
• Fraud detection
• Seamless integration with existing systems
• Continuous monitoring

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This prevents disruption, reduces agent fatigue, and protects resource allocation.

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A More Trustworthy Election Starts With More Trustworthy Communication

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When political campaigns operate with transparency and compliance, everyone benefits—voters, election officials, advocacy groups, and the democratic process as a whole. With technology like PeerEdge, campaigns can scale up quickly, communicate responsibly, and maintain the trust needed to reach the public ethically and effectively.

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Secure, compliant, trustworthy call center operations aren’t just good business. They’re essential to protecting election integrity—one call at a time. And it’s all part of 46 Labs’ company mission to upgrade American business communications technology as a whole, even for election season.

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