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STAY IN CONTACT
WITH CONNECTIVITY
AND COMPLIANCE.
WITH CONNECTIVITY
AND COMPLIANCE.
CONTACT CENTERS WE SUPPORT
Customer Service & Support Centers
Telemarketing
Sales & Marketing Teams
Lead Generation Firms
Collections Agencies
Outbound Calling Centers
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Call Armor
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Global Reach
Pre-integrated Dialers
Reputation Monitoring
Regulatory Compliance
Branded Calling
REGULATORY COMPLIANCE
Protect your operation from costly legal mistakes.
- TCPA compliance tools
- STIR/SHAKEN call authentication
- Consent management APIs
- Documentation and audit capabilities
- Integration with leading compliance vendors
DIALED NUMBER SCRUBBING
Avoid dialing problematic telephone numbers that may lead to liability.
- Scrubbing against national, state, and internal Do Not Call (DNC) registries
- Scrubbing against frequent litigators for TCPA
- Configurable to your specific compliance needs
- Protection of brand reputation and preventing customer frustration
- Increased efficiency with focus only on valid leads
Reputation Monitoring
Improve answer rates, rebuild trust and reach more consumers.
- Monitor your numbers across carriers and call-blocking apps (First Orion, Hiya, TNS, and OTT-based analytics)
- Alerts when numbers are flagged as “Scam Likely”
- Automated remediation workflows
- Rotation & number pool management
- Call labeling diagnostics
Call Armor
Evaluate your pre-recorded audio for effectiveness and compliance.
- Independent validation of compliance
- Automation to minimize the need for internal reviews
Pre-Integrated Dialers
Keep your dialer and don’t skip a beat.
- Pairs with the PeerEdge platform and 46 Labs network
- Seamless integration with any hardware/software dialers
- Interoperable with your dialer, PBX, CRM, or CCaaS
- Dial automatically, efficiently and always in compliance
Branded Calling
90% of consumers are more likely to answer a branded call.*
- Branded display (company name, logo, call reason) on mobile devices
- Rich call data support (RCD via STIR/SHAKEN A-level attestation)
- Increased call answer rates and consumer confidence
- Differentiation from robocallers and impersonators
* Note: branded calling is an optional, premium service.
Global Reach
Seamless connectivity on a global scale.
- Termination and origination in 60+ countries
- SIP trunking with geographic redundancy
- Dynamic routing for call quality and cost optimization
- Disaster recovery and failover support
VoIP Platform
For call centers that need more than just voice, PeerEdge provides programmability.
- Cloud-native, scalable, and flexible platform
- Call Control APIs (initiate, route, record, terminate calls)
- Voice platform hosting
- Number provisioning & porting
- Call analytics & reporting dashboards
- Real-time monitoring & alerting
INBOUND SPAM PROTECTION
Inbound Spam & Unlawful Call Protection
For inbound operations, answer only customer calls rather than robocalls.
For inbound operations, answer only customer calls rather than robocalls.
- Fraud and safety provided by PeerEdge platform
- Integrates seamlessly with your operation
- Across-the-board, around-the-clock protection from spam and fraudulent calls
WITH FLEXIBLE PRICING AND DEEP EXPERTISE, IT’S TIME TO CALL US ABOUT CONTACT CENTER SOLUTIONS TODAY.
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