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BUSINESS WIRELESS IS
ABOUT TO CHANGE FOREVER.
ABOUT TO CHANGE FOREVER.
Stay up to date with 46 Labs for the entire journey.
STAY IN CONTACT
WITH CONNECTIVITY
AND COMPLIANCE.
WITH CONNECTIVITY
AND COMPLIANCE.
Contact Center SBC for Secure and Compliant Customer Experience.
The 46 Labs Contact Center SBC safeguards every customer interaction. Built for PCI-compliant voice and telecom regulations, it ensures sensitive data never leaves secure boundaries while maintaining crystal-clear audio.
PCI and Data
Protection
Payment and personal information are masked in real time. Encryption and tokenization occur automatically, satisfying PCI DSS and regional privacy rules.
Fraud Detection
and Voice Security
PeerEdge monitors live traffic patterns, detects toll fraud, and blocks spoofing. Caller reputation controls improve answer rates and protect brand trust.
Integration with
CX Platforms
Works with Genesys, Amazon Connect, Five9, and other CCaaS systems. APIs automate capacity scaling and failover to keep agents connected during peaks.
Visibility and Performance Metrics
Supervisors view ASR, ACD, and error rates in real time, linking voice quality to customer experience KPIs.
Business Impact
Contact centers reduce fraud loss and compliance risk while increasing CSAT and agent efficiency.
CONTACT CENTERS WE SUPPORT
Customer Service & Support Centers
Telemarketing
Political Campaigns
Lead Generation Firms
Collections Agencies
Outbound Calling Centers
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Call Armor
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Global Reach
Pre-integrated Dialers
Reputation Monitoring
Regulatory Compliance
Branded Calling
REGULATORY COMPLIANCE
Protect your operation from costly legal mistakes.
- TCPA compliance tools
- STIR/SHAKEN call authentication
- Consent management APIs
- Documentation and audit capabilities
- Integration with leading compliance vendors
DIALED NUMBER SCRUBBING
Avoid dialing problematic telephone numbers that may lead to liability.
- Scrubbing against national, state, and internal Do Not Call (DNC) registries
- Scrubbing against frequent litigators for TCPA
- Configurable to your specific compliance needs
- Protection of brand reputation and preventing customer frustration
- Increased efficiency with focus only on valid leads
Reputation Monitoring
Improve answer rates, rebuild trust and reach more consumers.
- Monitor your numbers across carriers and call-blocking apps (First Orion, Hiya, TNS, and OTT-based analytics)
- Alerts when numbers are flagged as “Scam Likely”
- Automated remediation workflows
- Rotation & number pool management
- Call labeling diagnostics
Call Armor
Evaluate your pre-recorded audio for effectiveness and compliance.
- Independent validation of compliance
- Automation to minimize the need for internal reviews
Pre-Integrated Dialers
Keep your dialer and don’t skip a beat.
- Pairs with the PeerEdge Voice Infrastructure and
46 Labs network - Seamless integration with any hardware/software dialers
- Interoperable with your dialer, PBX, CRM, or CCaaS
- Dial automatically, efficiently and always in compliance
Branded Calling
90% of consumers are more likely to answer a branded call.*
- Branded display (company name, logo, call reason) on mobile devices
- Rich call data support (RCD via STIR/SHAKEN A-level attestation)
- Increased call answer rates and consumer confidence
- Differentiation from robocallers and impersonators
* Note: branded calling is an optional, premium service.
Global Reach
Seamless connectivity on a global scale.
- Termination and origination in 60+ countries
- SIP trunking with geographic redundancy
- Dynamic routing for call quality and cost optimization
- Disaster recovery and failover support
VoIP Platform
For call centers that need more than just voice, PeerEdge provides programmability.
- Cloud-native, scalable, and flexible platform
- Call Control APIs (initiate, route, record, terminate calls)
- Voice platform hosting
- Number provisioning and porting
- Call analytics and reporting dashboards
- Real-time monitoring and alerting
INBOUND SPAM PROTECTION
Inbound Spam & Unlawful Call Protection
For inbound operations, answer only customer calls rather than robocalls.
For inbound operations, answer only customer calls rather than robocalls.
- Fraud and safety provided by PeerEdge Voice Infrastructure
- Integrates seamlessly with your operation
- Across-the-board, around-the-clock protection from spam and fraudulent calls
