You're Gonna Love the View
Now that the dust has settled from the SwitchRay acquisition and you are officially a part of the 46 Labs family, we wanted to share our vision SwitchRay family of products.
SO WHY SWITCHRAY?
You may be wondering why we ever wanted to bring SwitchRay products into our business. Two reasons: you the customer and the strong intellectual property.
With our company’s “customer focused” culture we can bring a breath of fresh air to those customers that have been loyal to these products. Let’s face it: the SwitchRay product line are the most stable softswitch products around but the intellectual property really hasn’t evolved to keep pace with market innovation and competition.
That’s where we come in. We remain at the forefront of engineering in the IP Voice space and we can leverage our aggressive and innovative development style to expand upon the stable workhorse foundation that SwitchRay products pioneered years ago. We believe this union of innovation and stability can allow us to bring industry changing technology to the carrier space.
2016 SUPPORT OVERVIEW
So here is our high-level overview how the end of 2016 and 2017 will look like from a product perspective. We are very excited about this direction and believe you will be excited too.
FOCUS FOR THE REMAINDER OF 2016
- Stabilize the current customer base with responsive reliable support
- Educate users to how to interact with our sales and support teams
We hand-picked our support team, not only because they have years of experience with the SwitchRay products, but because they represent the customer-focused ethos that our existing Peeredge customer experience every day. They are also very familiar with supporting other aspects of telephony, including hardware and networking.
OUR AGREEMENT WITH MVTS SOLUTIONS INCLUDES
- Customer base and support engineering talent in Nizhny Novgorod
- Represent the core support team for all SwitchRay products worldwide
- Will complete the on-boarding process for these engineers by December 31, 2016
WHY YOU CARE
Now support issues can be looked at from a holistic approach, and not just specifically related to the core switching software. Given that 46 Labs maintains its own global network and over 400 physical servers in our company-owned data centers, we understand many things that pure software-only companies do not. We intend to leverage that experience to improve support to former SwitchRay customers.
Stay tuned for our next email on Monday and hear about our plans for 2017. Hint: it includes upgrades!